Forms and Documents for 2014-2015


Here are some handy forms and documents for a successful start to the 2014-2015 school year.
  • Registration Form – complete and return this doc to set up your school, school administrators, and teachers.
  • Tech Specs – review the minimum technical specifications required to use iLearn.
  • Login Access Levels – learn the capabilities of each access level of login to better prepare administrators and teachers.
  • Student Enrollment Form – complete and return the Student Enrollment Form to have iLearn add your students.
  • Tech Savvy Tips – review some tips and error messages to be savvier with technology.
  • Certificates – Customize and print achievement certificates for your students.

Registration Form

Go to www.ilearn.com/registrationform to download the 2014-2015 iLearn Registration Form. Complete and submit to isupport@ilearn.com.

All information for the registration process must be accurate before submitting to iLearn, as iLearn has no way to verify the information. The five portions to complete are:

  1. School Information (yellow) – State, district, school name, and the first day for students.
  2. Primary iLearn Contact (blue) – The primary contact at your school whom iLearn should contact when needed.
  3. Technology Contact (blue) – The person at your school or district who is responsible for maintaining technology resources
  4. School Administrators (green) – The name, email address, requested username, requested password, and telephone number of all to be registered in iLearn as School Administrators.
  5. Teachers (orange) – The name, email address, requested username, requested password, and telephone number of all teachers who will have students registered in iLearn.

*Please note: all usernames must be unique in the iLearn system. If a requested username is already in use, iLearn will modify the requested username.

Student Enrollment Form

Go to www.ilearn.com/studentenrollmentform to for the 2014-2015 iLearn Student Enrollment Form. After completing, you can upload to a secure FTP site or contact isupport@ilearn.com

Carefully review the instructions tab (“Instructions” on the tab at the bottom of the spreadsheet). Then click the “Form” tab at the bottom.

The “Form” tab has the following fields to be correctly entered:

  1. School Name (column A) –name of the school.
  2. Teacher during iLearn Class First and Last Name (columns B&C) – the first and last name of the teacher under which the students should be registered (this should be the teacher who monitors this student’s activity in iLearn).
  3. Math Class Name (column D) – the name of the class under which student(s) should be registered.
  4. Student First Name (column E) – the first name of the student(s).
  5. Student Last Name (column F) – the last name of the student(s).
  6. Student ID (column G) – this should be the student’s state Identification Number or the district Identification Number. iLearn will not process form without student IDs, and all student IDs must be unique.
  7. Student Grade Level (column H) – the currently enrolled grade level of the student. Correct Grade level is important as it drives numerous decisions across iLearn programs.
  8. Student Sex: M or F (column I) – the sex of the student, male or female. This field is not required, but if blank will default to F.
  9. Student Type: Regular/Gifted/ESOL/SPED (column J) – the type of student to be registered. This field is not required, but if blank will default to Regular.
  10. Username (column K) – the requested username for the student. Must be 4 to 20 characters, and no special characters. Usernames must be unique, and username formats such as “jsmith” are discouraged due to likely duplication. If a username is already in use, iLearn will modify the requested username. iLearn will work with you to identify a format for strong usernames such as first initial, last initial, and a string of unique numbers from the student ID, or lunchroom numbers, etc. Usernames are not case specific and logins never require the use of capitalized letters.
  11. Password – the requested password for the student. Must be 4 to 20 characters, with no special characters. We recommend usernames and passwords not be the same, and that passwords not be the same across all students. Passwords are not case specific and logins never require the use of capitalized letters.

Keep these important points in mind when completing the Student Enrollment Form:

  1. List students only once. When enrolling, iLearn can only register a student under one school, one teacher, and one class. If a student should be listed under two teachers for blended learning, FLP, intervention, after school, etc. this can be completed after the student enrollment process. iLearn will return all Student Enrollment Forms that list any student twice to verify the primary school, teacher, and class under which the student should be registered. After the student enrollment is completed, Virtual Views of students can be added to classes easily. Any teacher can easily add Virtual Views of students by finding them on the school roster and adding them to a class. The student will appear under the original Teacher of Record, and will also appear as a Virtual View in the additional class(es).
  2. Usernames must be unique across our system. Because it is highly likely that many students could possibly have a username of “jsmith” or a similarly common name, we encourage requested usernames to be unique. Concatenating student IDs with student initials are often unique, and iLearn can discuss with you a strategy and easily combine student information for relatively easy and unique usernames.
  3. Student State IDs are important. Not only can they assist with developing a unique username for a student, they are also useful for teachers and administrators to quickly and accurately find students in the iLearn system. iLearn will return any Student Enrollment Form that does not include Student IDs.
  4. Whether iLearn is a district or school-wide implementation, the district or school can submit one student enrollment form that lists all of the students with the appropriate information.
  5. Adding additional students after the original Student Enrollment process: some students arriving after the start of school will need to be added to iLearn. It is not necessary for a Student Enrollment Form to be submitted for each new student. District administrators, school administrators, and teachers can all add new students to iLearn in the Management utility. If fewer than 15 students need to be added, we suggest adding the students manually, rather than submitting a student enrollment form to iLearn.

Tech Specs

It is important to be aware of the minimum technical specifications to use iLearn programs. Scroll down to view the minimum Technical Requirements to use iLearn:

Client
Windows
Macintosh
Google

Processor Requirements
Pentium 4 1.6-Ghz
Power PC G4
or
Intel-Based Processor
Google Chromebook Series
Intel Atom Dual-Core Processor


Operating System
Windows XP SP3 or newer
(i.e. Windows Vista/Windows 7)
Mac OS 10.4.10 Tiger
or newer
Google Chrome OS


Ram
Minimum
Recommended
512 MB
1 GB


Monitor
Minimum
Recommended
1024x768 display resolution, 32 bit color
1280x1024 resolution, 32 bit color
*Programs will conform to netbook resolution


Internet
Minimum

Recommended
500kbps per client machine,
stable High Speed Connection (DLS, Cable)
1 Mbps per client machine


Flash Player Plug-in
Minimum
Recommended
Version 10
Version 11


Peripherals
Headphones required
External Mouse required (for all laptops and Netbooks)


Printer
Recommended for Teachers


Other Considerations
iLearn uses the domains *.ilearn.com, *.ilearnmath.com, and *.ilearndata.com.
Please ensure http (port 80) and https (port 443, SSL) are permitted to these sites.

iLearn's new Reporting system at http://www.ilearndata.com/reports is designed with HTML5. For optimal viewing, we recommend minimum web browser versions of Microsoft Internet Explorer 9+, Mozilla Firefox 7+, Google Chrome 14+, and Apple Safari 5+.


IMPORTANT NOTE: If you encounter issues and are using any of the following, please contact us to determine compatibility:
» Any type of Desktop Virtualization solution, such as Thin Clients, Terminal Services (Remote Desktops), NComputing, etc.
» Linux operating systems



Tech Savvy Tips

Since iLearn can be accessed from any computer connected to the internet, user issues may arise. Here are some tips to help you and your students address some of them.

General Tips

Important: iLearn Programs have an “Activity Timer” of 2 to 4 minutes. When this timer counts to zero, the screen turns red and for 30 seconds requests a click of any key. If there is no interaction, the program closes. Other than this, iLearn programs do not close on their own.

Most program issues are easily resolved by logging out and logging back into the program. If this does not resolve the issue, please contact us. We are here to help you get the most from our programs!

When you contact us:

  1. Include the student’s name, the class, the teacher’s name, and the student’s username (all usernames are unique throughout the iLearn system and will allow iLearn to find the student quickly).
  2. Provide details on the error message.
    • What does the error message say? Who is receiving the error message? When did the error message occur? Does it happen each time a student logs in?
  3. Provide a screenshot if possible. A picture is worth a thousand words!

Unsure where to start? Just provide as much information as possible and we will work with you to collect any additional information needed.

Browser and Operating System Tips

Each internet browser (Internet Explorer, Safari, Mozilla Firefox, Google Chrome, etc.) and operating system (Windows, Mac OS X, etc.) differs slightly, but most share basic functionality. Here are some tips to facilitate student use:

  1. Beneficial Knowledge:
    • Pop-up blocker – If the pop-up blocker is enabled, students will not be able to launch the program. If a student is going to www.ilearn.com/login, clicking the “Click Here” button, and the username and password page does not display, it is possible the pop-up blocker has been enabled. Please see our tech specs and contact us for assistance.
    • New window appears behind the “Click Here” page – In the above scenario with Firefox, one easy explanation is that the new window opens but is behind the “Click Here” page.
    • Maximize screen – “F11” on PCs, and “Crtl+Cmd+F” on Macs will adjust the browser to maximize the size of the display area. This can be useful in seeing all options in our programs, making the most of smaller screens, and eliminating on-screen clutter. However, it can also hide other active programs that may interfere with computer resources or student attention.
    • Zoom In – while in programs, the screen can be magnified by right clicking the mouse while in the instructional area (most of the screen), and click “Zoom In” or “Zoom Out.”
  2. Potential hazards:
    • “Refresh” commands – “F5”on PCs and “Cmd+R” on Macs are window refresh options built into the operating system, not by iLearn. If a student is using this shortcut for any reason, iLearn programs close with just one click, and return to the login screen. The student should not use this option in iLearn programs. To minimize classroom disruption we recommend watching for this rather than announcing it to the class.
    • “Close window” commands – “Alt+F4” on PCs and “Cmd+W” or “Cmd+Q” on Macs are operating system shortcuts that close active windows. If a student’s iLearn program is closing “mysteriously” this could be the cause. iLearn programs do not close on their own, except after a period of inactivity and red screen warning.

Both PCs and Macs have many shortcuts built into operating systems. iLearn does not have the ability to disable them, and student use could be detrimental to iLearn program use and any web-based programs.


Error Messages

Error Code 27

If a student receives an Error Code 27, have them close the program (the program, not the browser) and then log back in. If the Error Code 27 displays again, please contact Technical Support to correct ASAP. If the message is not present after logging back in the student should be able to continue normally.

Invalid Information

This message appears when an incorrect login is entered. If a student forgets their username or password, you can find this information in the Management utility. Verify the username and password are being entered correctly, and make sure the student is accessing the correct website. All students lot in at www.ilearn.com/login.

Account Disabled

After a student’s account has been removed from a class with the choice “Without Access” (onto the Inactive Roll), they will receive this notice and will be unable to continue in the program. The account will need to be moved into a class for the student to regain access. It is also possible the specific program may not be assigned to that student. To verify in the Management system choose the class, then click “edit” Make sure the student is assigned to the program in question.

Account Expired

The Account Expired error message displays when the student’s expiration date has passed. Please contact iLearn Implementation to resolve this issue.

Login Error

This message displays only when two sessions are currently active with the same login, and only displays for the first of the two sessions. This could be caused by a second student entering the program with this student’s login. It could also be caused by this student attempting to start two concurrent sessions. When the second session is opened, the original session displays this message. If a student sees this message repeatedly, verify the student isn’t opening multiple sessions. If it is considered likely that another user is logging in with this user’s credentials, consider changing the student’s password. You can easily verify the student is logged in as themselves by the student name appearing at the top of the screen.

Data Save Error

A data save error occurs if a student’s connection to iLearn is interrupted. Have the student log out of the program and log back in. Any work completed after a data save error has occurred may not be saved but this is typically minimal.

Y 57

A Y_57 error message displays when the program is unable to interpret a student’s location in the program. If a student receives this message, please contact Technical Support.


Generic/Other Issues

Slow loading or “freezing”

Freezing issues are not common and are generally not caused by iLearn systems. They may be caused by a temporary lack of system resources or internet communication. The issue is usually temporary and resolved by closing the program, and logging back in. If the issue occurs with many students at approximately the same time or occurs frequently, it may indicate a temporary connectivity or available bandwidth issue. We encourage you to contact us to help troubleshoot the issue. We can also speak with your IT specialist(s) or appropriate personnel to help resolve it and get your class back to learning smoothly.

Our programs work reliably day-in, day-out around the world. If you experience consistent difficulty, let us know! Here’s a quick overview that may help you understand how our program works.

iLearn programs are web-based, so there are no files to install locally. When you first log in, the larger files of our program are stored in your browser’s cache. These files typically are not downloaded again unless your browser’s cache has been cleared. After the larger files are stored, tiny packets of information are communicated frequently with student interaction. Internet communication can be temporarily interrupted, and occasionally it may be enough to prevent the program from continuing. On rare occasions hardware or communication issues become detrimental to the learning environment. In these situations, it’s best to “have our tech people speak with your tech people.”

The good news is that we have tremendous success identifying and resolving issues when working with the appropriate personnel. Most often the issues occur somewhere between the internet service provider and the student computer(s). Over the years, a surprising array of causes included:

  • Limited or no access to a secure https connection
  • Students’ school network logins restrict access to secure or iLearn connection
  • System resources limited by other currently active programs
  • Automatic updates or other scheduled program downloads that consume resources
  • Non-unique logins to a desktop virtualization environment

We take our job seriously in iLearn Technical Support. Our job is to help you, so when you experience difficulty please contact us.

Login Access Levels

Log into all iLearn programs and reports at www.ilearn.com/login. The levels of login access are described below to help district and school administrators, and teachers better understand their capabilities with iLearn.

District Administrators can:

  • View iLearn data at levels district, teacher, class and student
  • Add teachers, classes & students
  • Create and assign iKnow assessments (Universal Screeners, Benchmarks, and Progress Monitoring) to all students in the district
  • Move students from class to class, teacher to teacher, or school to school
  • Access all iLearn programs as a teacher (full navigation access to view entire courses) Extend student iPASS time limits

Note: Please provide specific instructions on the person(s) designated as the main iLearn point of contact for the district. This person will be contacted or copied on any iLearn communication involving the district.

School Administrators can:

  • View iLearn data at levels school, teacher, class, and student
  • Add teachers, classes & students
  • Create & assign iKnow assessments (Universal Screeners, Benchmarks, and Progress Monitoring) to all students in the school, though it may be better to assign at the district level.
  • Create & assign instructional queues to all students in a school
  • Access all iLearn programs as a teacher (full navigation access to view entire courses)
  • Extend student iPASS time limits

Note: Please provide specific instructions on the person(s) designated as the main iLearn point of contact for each school. This person will be contacted or copied on any iLearn communication involving the school.


Technology Contact

The District Level Technology Contact receives a district administrator login and should be the main district point of contact.

The School Level Technology Contact receives a school administrator login and should be the main school point of contact.

Communication from iLearn will include
  • Any important updates or requests
  • Working with iLearn teachers & iLearn Technical Support Team to address any technical issues in the classroom


Teacher

  • Teacher access to iLearn programs (full navigation access to view entire course)
  • View student data in classes.
  • Add classes, Virtual Views of students, and new students
  • Create & assign queues in MyQ
  • Create & assign iKnow assessments (Universal Screeners, Grade Level Tests, and Progress Monitoring)

Certificates

Find editable, printable student reward certificates at www.ilearn.com/rewards.

Print the certificates off for students who have completed their grade level in iPASS, who have completed ThinkFast!, or to motivate students to continually progress through iLearn.
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